Create Missing Item Claim

{
  "id": "20200301_DE062750105355XZ",
  "claimType": "investigation",
  "status": "submitted",
  "shipmentId": "2340923434",
  "trackingCode": "DE062750105355XZ",
  "shopOrderId": "20314532264784",
  "carrier": {
    "name": "dhl",
    "country": "de"
  },
  "isReturnShipment": false,
  "firstHubScanDate": "2019-06-30T12:34:06+00:00",
  "deliveryDate": "2019-06-30T12:34:06+00:00",
  "postalReturnDeliveryDate": "2019-06-30T12:34:06+00:00",
  "netValue": 10.5,
  "netValueCurrency": "EUR",
  "recipientName": "Federico Garcia",
  "recipientCity": "Berlin",
  "recipientZipCode": "<string>",
  "weight": 1.52
}

POST

claims

missing-item

{
  "id": "20200301_DE062750105355XZ",
  "claimType": "investigation",
  "status": "submitted",
  "shipmentId": "2340923434",
  "trackingCode": "DE062750105355XZ",
  "shopOrderId": "20314532264784",
  "carrier": {
    "name": "dhl",
    "country": "de"
  },
  "isReturnShipment": false,
  "firstHubScanDate": "2019-06-30T12:34:06+00:00",
  "deliveryDate": "2019-06-30T12:34:06+00:00",
  "postalReturnDeliveryDate": "2019-06-30T12:34:06+00:00",
  "netValue": 10.5,
  "netValueCurrency": "EUR",
  "recipientName": "Federico Garcia",
  "recipientCity": "Berlin",
  "recipientZipCode": "<string>",
  "weight": 1.52
}

Body

application/json

missingItemDescription

string

required

Example:

"The item is missing"

shipmentId

string

Example:

"2340923434"

trackingCode

string

Example:

"DE062750105355XZ"

shopOrderId

string

Example:

"20314532264784"

carrier

object

Show child attributes

carrier.name

string

Example:

"dhl"

carrier.country

string

Example:

"de"

isReturnShipment

boolean

Example:

false

firstHubScanDate

string<date-time>

Example:

"2019-06-30T12:34:06+00:00"

netValue

number<float>

Invoice net value

Example:

10.5

netValueCurrency

string

Currency of the invoice net value

Example:

"EUR"

recipientName

string

Example:

"Federico Garcia"

recipientCity

string

Example:

"Berlin"

recipientZipCode

string

The recipient zipcode

trackingScreenshot

integer

File ID

Example:

102545

weight

number<float>

Weight (kg)

Example:

1.52

deliveryDate

string<date-time>

Example:

"2019-06-30T12:34:06+00:00"

postalReturnDeliveryDate

string<date-time>

Example:

"2019-06-30T12:34:06+00:00"

picturesOfMissingItem

integer[]

File ID

Response

201 - application/json

Claim created successfully

string

Example:

"20200301_DE062750105355XZ"

claimType

enum<string>

Available options:

investigation,

partial_damage,

whole_damage,

missing_item

status

enum<string>

Available options:

submitted,

action_required,

in_progress,

accepted,

declined,

successful,

paid

shipmentId

string

Example:

"2340923434"

trackingCode

string

Example:

"DE062750105355XZ"

shopOrderId

string

Example:

"20314532264784"

carrier

object

Show child attributes

carrier.name

string

Example:

"dhl"

carrier.country

string

Example:

"de"

isReturnShipment

boolean

Example:

false

firstHubScanDate

string<date-time>

Example:

"2019-06-30T12:34:06+00:00"

deliveryDate

string<date-time>

Example:

"2019-06-30T12:34:06+00:00"

postalReturnDeliveryDate

string<date-time>

Example:

"2019-06-30T12:34:06+00:00"

netValue

number<float>

Invoice net value

Example:

10.5

netValueCurrency

string

Currency of the invoice net value

Example:

"EUR"

recipientName

string

Example:

"Federico Garcia"

recipientCity

string

Example:

"Berlin"

recipientZipCode

string

The recipient zipcode

weight

number<float>

Weight (kg)

Example:

1.52

Create Partial Damage Claim Upload File

⌘I

API Documentation

Orders

Shipments

Claims

Create Missing Item Claim

Body

Response